What is Schedule & Save?
Schedule & Save is an easy and convenient way for you to manage and receive your most frequently used products at a lower price on a regularly scheduled cadence. With Schedule & Save, you can select the timing and frequency of your pickup or delivery and cancel or reactivate individual items at your convenience.
We know life can get a bit busy, so we’ll also send you reminders ahead of your upcoming orders to give you plenty of time to make any adjustments. You can add items to your order until the day before it’s processed, and include non-scheduled items with your order.
How does Schedule & Save work?
Simply select the Schedule & Save option on eligible products and schedule the delivery or pickup frequency. You’ll receive an email showing your Schedule & Save items and their delivery or pickup schedules.
What is a Schedule & Save price and how does it work?
The Schedule & Save price is a great everyday price. If we have a better price in your store (the store you selected for Schedule & Save) at the time of order processing, you’ll receive the lower price.
All prices are estimated until your order is processed. During order processing, any applicable taxes, fees, deposits and charges will be applied.
Why did the prices of my items change?
While it’s not common, individual prices of Schedule & Save items may vary over time. If there’s a price change, you’ll see the new price reflected in your order confirmation email the day before your order is processed.
You can view, edit, and cancel your items in your Manage Schedule & Save page.
Can I use coupons with my Schedule & Save items?
Yes, remember to clip your coupons from your Tom Thumb for U® gallery. Clipped coupons that are valid at the time your order is processed will be applied on top of the Schedule & Save price.
Which items are included in the Schedule & Save program?
We’ll be adding more and more items to the Schedule & Save program, and hopefully include all of your favorites soon. You can view Schedule & Save items currently in the program.
Can I add items that are not eligible for the Schedule & Save program to my Schedule & Save order?
Yes, and we’ve made it simple for you. You’ll receive an email notification one day prior to your expected delivery or pickup date. Simply click on the provided link to add items to your Next Order. You’ll be able to add items on the day before your delivery or pickup date.
Can I make changes to my Schedule & Save orders?
Change your mind? No problem! Head to your Manage Schedule & Save page to edit your items, frequency, order date and time, delivery or pickup address, payment method, and skip or cancel orders.
You can view your next Schedule & Save order on the Next Order tab in Manage Schedule & Save. To view future scheduled order details, click on the All Items tab.
Are there any delivery or pickup fees?
There are no fees for pickup orders at your local store. For delivery orders, unless you are a member of our FreshPassTM program (where you would have no delivery charge as long as you meet the requirements), we do have a delivery fee for Schedule & Save orders.
We encourage you to build your basket and include items you think you’ll need to get the most out of the Schedule & Save program.
Delivery fees for different windows of time:
- $3.95 for a 4-hour window
- $5.95 for a 2-hour window
- $9.95 for a 1-hour window
Is there an order minimum for Schedule & Save orders?
There’s no order minimum, but we encourage you to build your basket to get the most out of the Schedule & Save program.
How do I skip an item from my next Schedule & Save order?
- Head to your Manage Schedule & Save page in your account.
- View your next scheduled order on the Next Order.
- Click on the Skip this item link next to the item to push it to the next order cycle date.
- You can also click on the Skip this order link at the bottom of the page to skip your next order.
When will I be charged?
When you place an online order for Schedule & Save, the estimated total is pre-authorized on your debit or credit card one day before your order is processed and held by your financial institution. A temporary authorization hold is not an actual charge, but will reduce the amount available to spend from your account. The actual order amount will be finalized on the day of delivery or pickup. Your bank may take up to 5 business days after the delivery or pickup date to release the estimated total hold and display your final charge. If an order is canceled, your bank may take up to 5 business days to release the hold.
How do I cancel?
To cancel an item from Schedule & Save:
- Go to the All Items tab in Manage Schedule & Save.
- Click on Cancel.
- Select a cancellation reason.
- Click on Cancel.
How will I know when my item is ready for delivery or pickup?
Items scheduled for delivery will be delivered on your preferred day of the week within the time window you selected if available. Items scheduled for pickup will be ready on the order date based on the pickup dates and times available.
Your items will be grouped into one order and scheduled based on the preferred day and time window you’ve selected for that week.
We’ll send you email notifications before your order will be processed so you can review everything. You can also choose to receive text message notifications, which will be sent the day before your order is ready.
You can view and modify the next order date on the All Items tab within your Manage Schedule & Save page in your account.
Are there any additional Schedule & Save charges?
There aren’t any additional Schedule & Save charges other than applicable taxes, delivery fees, deposits and other fees (For example: bag fee).
Can I order prescriptions through Schedule & Save?
No, not at this time.
How can I check the status of my order?
You can view the status of your next Schedule & Save order in your Manage Schedule & Save page.
How do I contact customer support about my Schedule & Save order?
Call us at (877) 505-4040, 7 days a week from 5:00 AM to 10:00 PM Pacific Time. You can also get answers to your questions through our virtual assistant on our website or mobile app, or fill out an online Help Request Form if that’s more convenient.