1. Sincerely Health Platform Information & Support
a. Introduction
b. Feedback and Support
2. Identity
a. Account Management
b. Privacy
c. Connected Devices
3. Health
a. Health Score
b. Health Goals & Activity or Sleep Tracking
4. Pharmacy
a. Account Information
b. Pharmacy Record Linking & Account Creation
c. Prescription Refills & Transfers
d. Vaccine Records
e. Caregiver Functionality
5. Get Care
a. Virtual Care
6. Sincerely Health Rewards
a. Healthy Points
b. Coupons
7. Communications
a. Notification Settings
b. Setting up Push Notifications
Healthy points are available to registered Sincerely Health users who start and complete actions and goals within the Sincerely Health platform.
Healthy points are earned by completing eligible activities within the Sincerely Health platform and do not require purchases to start earning points. Tom Thumb for UTM points are earned for every dollar spent on qualifying grocery, pharmacy and other purchases.
Points can be earned through a variety of actions within the Sincerely Health platform, from starting and completing goals to tracking your activity or steps. There might even be a couple of surprises to get you started!
Healthy points can be redeemed for certain grocery coupons available within the Sincerely Health platform. To view and exchange healthy points for available coupons, navigate to the Rewards page from within the Sincerely Health platform..
Healthy points expire on an annual basis. To see more details about points expiration navigate to the My Health Rewards Activity page within the Sincerely Health platform. Once your Healthy points are exchanged for grocery coupons and you clip the coupon, you will have 30 days to redeem your grocery coupon before it expires.
We want you to get rewarded for healthy choices, but there are some restrictions on the number of times you can earn points for completing a specific goal or action to help make goal setting fun and doable. Research shows we do better when we’re focused on a few goals at a time.
Once clipped, coupons will be automatically added to your grocery account. During your next qualifying purchase (in-store or online) the coupon will be applied automatically to your account.
The Earn with Apple Watch or iPhone program allows customers who have an Apple Watch or iPhone to earn rewards by tracking their daily activity through their move, stand, and exercise rings. Currently, the activity rings are only available through the Activity app on your Apple Watch with WatchOS 8.5 or higher on a Series 3 or newer Watch, or through the Fitness app on your iPhone on iOS 16.
To participate in the Earn with Apple Watch program, you must have an Apple Watch or iPhone and have a Sincerely Health account to opt into the program through your Albertsons Company Tom Thumb grocery app.
The steps to sign up include:
1. Download your local Tom Thumb grocery application
2. Sign Up for Sincerely Health (by clicking on the health or pharmacy icon)
3. Opt into the Earn with Apple Watch program (by clicking on the News & Offers promotional banner). You will have to complete the Health Survey to access the goals function that monitors your activity and tracks the rewards earned. Good news, completing the survey gives you access to other health features in Sincerely Health.
The program will track customers activity through their Apple activity rings, which includes their Move, Stand, and Exercise rings on the Apple Watch, and the Move ring on their Apple iPhone. Learn more about the Apple Watch activity goals here.
Customers will earn rewards for closing each ring, as captured by their Apple device. For each ring that is closed per day, customers will earn 25 healthy points, for up to 75 healthy points per day, which can be redeemed for rewards such as grocery coupons.
Your personal data is used to customize the program for you. Your activity targets from the ring(s) are set in the Apple Activity app on the Apple Watch and the Apple Fitness app on the iPhone, and your activity levels are tracked to record your progress. Your personal data is also used to reward you with points when you close your activity rings.
If you choose to take advantage of the other health features in Sincerely Health, your personal data will be used to track your goals, manage your health journey, and for personalized communications. You can read more about our Sincerely Health app and how we secure your data here. Learn more about how we collect and use your personal data in our privacy policy.
Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.
We believe wellbeing is for everyone, which is why we are launching the Sincerely Health platform to help our customers eat, live and feel better, all while rewarding healthy choices with grocery coupons and discounts.
i. Eat Better: Learn about mindful eating and lifestyle diets and choose foods that support your needs.
ii. Live Better: See how behavior and lifestyle choices can impact your health. Define your goals, track progress via connected devices, and gain actionable insights.
iii. Feel Better: Manage prescriptions and refills, stay up to date on vaccines, and connect virtually with healthcare providers, all from the enhanced pharmacy experience.
iv. Get Rewarded: Receive grocery coupons for actions like creating an account, linking your pharmacy account, and more. You can also earn Healthy Points for progressing through goals and completing other healthy activities, which can be redeemed for more grocery discounts
v. Get Peace of Mind: Your information is protected and secured. Please see our Privacy Policy and HIPAA Notice of Privacy Practices to learn more.
Yes, the Sincerely Health platform is free to participate in, and you can earn Healthy points and grocery coupons for every eligible activity you complete
Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.
a. From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings.
b. In Profile & Settings, you will have the ability to manage:
i. Account Settings
ii. Health data
iii. App Settings
iv. Access to Help and Support
v. Ability to Sign Out of the app
c. If you have verified your identity, certain elements of your Profile will be locked, and you will not be able to edit these details. If you need help updating your profile information, please contact support for assistance. Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.
From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings and select Privacy Center. Here you can click Delete Profile to initiate the deletion of the profile.
Yes, we implement and maintain security measures and controls to protect your information. And we share your information with our business partners as described in our Privacy Policy.
a. From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings.
b. In Profile & Settings, navigate to Profile & Settings-Important Documents where you can view and update preferences as applicable.
a. You can connect your Apple Health Kit, Fitbit, and Google Fit to your Sincerely Health account.
b. For Apple Health Kit, this includes integration with the health data that is stored on your iPhone 5s or newer and to your Apple Watch.
c. Google Fit is the integration for your Android phones and Android supported smart devices and watches.
d. Note that connected devices are made by device and not by account. If you have multiple accounts on one device, your account will be able to track your activity based on device permissions on your device.
Linking your smartwatch, fitness tracker or health app to Sincerely Health will help you retrieve personalized insights and track progress in real-time, all in one place.
We are committed to providing you with a secure place where you can achieve better health. When you choose to connect your smartwatch, fitness tracking or health app, we only collect the data that you choose to share with us, including active energy, exercise minutes, steps, walking + running distance, workouts, sleep, and mindful minutes.
a. The Health Survey provides your personal Health Score, which helps you understand how your daily behaviors and lifestyle may affect your health and wellbeing.
b. Additionally, the information collected will help create your own personalized experience in the Sincerely Health platform.
a. Your score changes based on information about your wellbeing that you provide to us through the Sincerely Health platform. You can improve your Health Score by accomplishing the goals you set in your Sincerely Health account or through sustained activity over time.
a. No. We chose the survey questions and calculated your personal health score based on independent, third-party resources. However, the survey and score shouldn’t be taken as a clinical evaluation of your health (they won’t be reviewed by a medical professional) but are only for informational purposes to help as a starting point for your health journey.
a. The health benefits of physical activity are determined by sustained activity over time, not by a single workout. This is calculated through a type of averaging procedure (called exponentially weighted moving average) that looks back at your activities over the past 60 days. Because of this, if a workout you do today consumes less energy than your current average, your score will drop. This means that your score may fluctuate before stabilizing once enough data can be analyzed and averaged.
a. Setting goals is the first step in the journey to a better you. Set your goals high, don’t stop till you get there and earn points as you progress.
a. If you have not set a goal before, you will see a prompt to start a goal on the main Health dashboard.
b. As you add goals to your active goal list, that list and your progress against those goals will be available to view on your Health dashboard as well.
c. Your Health Score is visualized by a wheel divided into seven lifestyle areas. As you navigate to those sections of the wheel, you can see recommended goals in those lifestyle areas and add them to your list of active goals.
a. Health goals fall into the four categories of Activity, Nutrition, Lifestyle, and Sleep. Goals across those categories are recommended based on information about your wellbeing that you share over time.
a. If you have enabled push notifications on your phone, you will be notified throughout the day for check-ins on your various goals.
b. In your notifications center on the health dashboard, you will be prompted to check-in on your goals throughout the day. Some goals (like sleep for example) are prompted at different times since that might align more closely to when you would be completing those activities.
c. Many of the goals in the Activity, Sleep, or Lifestyle categories can be tracked directly from your connected device. If you don’t want to connect to a device, you can also manually track your activities following the steps below.
a. From the Health Dashboard screen, click on the Activity segment in the My Health Score wheel. This will open the Activity segment.
b. Once here, you should see a button to Log Workout. Select by pressing the arrow to log your workout.
c. Search for your desired activity in the list of available activities or enter a General Workout Session if one of the options might not apply.
d. Enter the required data points (note that only data points with an * are required) and press Save and Continue
a. From the Health Dashboard screen, click on the Sleep segment in the My Health Score wheel. This will open the Sleep segment.
b. Once here, you should see a button to Log Sleep. Select by pressing the arrow to log your sleep time and duration.
a. From the Health Dashboard screen, click on the Physical Health segment in the My Health Score wheel. This will open the Physical Health segment.
b. Once here, you should see a button to Log Metrics. Select by pressing the arrow to log body values including height, weight, etc.
No, there isn’t a way to manually track your steps, but most smartphones are able to track steps via Apple Health Kit or Google Fit. Please follow the instructions to connect your device to get rewarded on walking goals and/or step count daily.
a. You will need to download the new version of the grocery app and pharmacy services are now included in one place! To access pharmacy services, you will need to create a new individual profile that is customized for your pharmacy records. Your new profile for Health and Pharmacy will need to be set up with different credentials than grocery and the previous pharmacy app.
a. With the new and improved digital pharmacy, you can conveniently manage prescriptions, schedule vaccinations and shop for groceries all from your grocery application. You will need to create a personal pharmacy account to ensure your health data is HIPAA secured.
a. Yes, you can access the new digital pharmacy for free in your grocery shopping app. The grocery shopping app is also free to download from the app store.
a. You can view and manage your prescriptions, request refills, receive refill reminders, access vaccination and immunizations records, schedule appointments for vaccines and immunizations, and locate pharmacies.
a. A unique email and phone number is required for a new account. If you share an email address or phone number, you will not be able to create multiple accounts from that information. You may have already registered, and you can try to login and use the “forgot pin” prompt. Family Care enables you to see prescriptions of your family members once you link them to your primary account. To access Family Care, go to Settings > Manage Profiles > Add Profile to start the process.
The app has the capability to recognize if you already have an account set up for Health & Wellness.
a. This should rarely or never occur. Please contact the support team for more help. You can find your banner’s specific support contact information by clicking on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.
a. As a Guest, the user will not have access to these features until they link their Pharmacy records and create an account.
Nutrition Shopping on Sincerely Health is Albertsons Companies new online grocery shopping experience with a special focus on a customer’s unique nutritional goals. This experience can be accessed from the Nutrition page on Sincerely Health and enables customers to shop for products and recipes based on their selected nutritional goals, dietary preferences, and dietary restrictions. Customers also earn Healthy Points for items purchased through Sincerely Health.
Customers can shop for products and recipes based on goals they select, including “eat more protein,” “eat less sugar,” “lower my carbs,” “eat more fiber,” “eat more whole grain,” and “eat less sodium.”
Ordering items from Nutrition Shopping can be part of your regular online grocery order. Items added from Sincerely Health are added to the same grocery cart and follow the same checkout process for payment. Multiple members of the household can add items from their Sincerely Health account and use the same checkout process.
Yes, all eligible offers for a product will be available to clip in Nutrition Shopping and any clipped offer for a product will be applied as part of the checkout. Additionally, any customers purchasing items from Nutrition Shopping will get Healthy Points on each item purchased.
A customer can earn a maximum of 100 Healthy Points per order and an annual maximum of 10,000 Healthy Points.
Note- Points are awarded per item purchased and not based on the quantity of items purchased. For example, a customer that buys 5 apples and a customer that buys 1 apple will both earn 10 Healthy Points.
Products in Nutrition Shopping are grouped based on five core food groups as defined by USDA’s MyPlate (MyPlate | U.S. Department of Agriculture): Proteins, Grains, Fruits, Vegetables, and Dairy.
Healthy Points earned in Nutrition Shopping are available in a customer’s account 24-48 hours after an order is fulfilled. This is to account for any out of stock or substitutions that may have happened during fulfillment.
No. Products and recipes showing in Nutrition Shopping are provided solely for convenience and not intended as medical or healthcare information or advice. Please consult with your healthcare provider regarding your diet and healthcare needs.
Nutrition Insights provides a view of all customer purchases at Albertsons Inc. broken down into the five core USDA MyPlate food groups: Proteins, Fruits, Vegetables, Dairy, and Grains (MyPlate | U.S. Department of Agriculture). This enables customers to compare their grocery purchases with MyPlate.gov recommended servings per food group based on household size.
MyPlate is a nutrition guide established by USDA (MyPlate | U.S. Department of Agriculture) that is designed to help people visualize how much of their plate should be taken up by a particular food group. MyPlate classifies food into 5 basic food groups: Proteins, Grains, Dairy, Fruits, and Vegetables.
Nutrition Insights classifies your purchases into the five core food groups and shows your purchase percentage per food group compared to MyPlate.gov guidelines based on your household recommended servings.
Essential items could be classified into any one of the core food groups (Proteins, Fruits, Vegetables, Dairy, Grains) and Occasional items are non-core foods or beverages to be enjoyed in moderation.
Household information is used to estimate the recommended servings for each food group in a given period (Last 30 days, Last 7 days). The recommended servings on Nutrition Insights are based on household size and shopping preferences. For example, if a customer sets their protein shopping preferences as ‘Rarely,’ then the recommended servings on Nutrition Insights assumes that 25% of recommended servings in a given period are met based on purchases at Albertsons and assumes the remaining 75% of recommended servings are being met elsewhere.
A customer can earn Healthy Points with Nutrition Insights by setting household information and meeting MyPlate recommended servings for each food group in a month or a week.
Currently, we do not provide recommended servings for children who are under age 14. Nutrition Insights are personalized to the household members age 14 and above.
No. Your Nutrition Insights are based on your purchase percentage per food group compared to USDA’s MyPlate.gov guidelines based on your household recommended servings. Nutrition Insights are not intended as medical or healthcare inforamtion or advice and are only for informational purposes to help as a starting point for your health journey.