How can I find out the status of the order I’ve placed?
Please visit tomthumb.com/track-my-delivery.html to enter an online order status request. Thank you in advance for your patience at this time; Customer Support will respond to your request as soon as possible.
I’ve been unable to schedule a Delivery/Pickup order, there doesn’t seem to be any availability at all. When will I be able to schedule an online order?
Placing an online order may be extremely limited or currently unavailable due to high demand at this time. We recommend that you check availability and schedule a time before you start shopping or adding items to your Cart.
How much inventory do you have right now?
Our stores are working very hard to maintain in-stock conditions for all items. We ask for your patience since customer demand has been unusually high and many items have been selling out quickly.
Please note: In order to provide greater availability of our most requested items, we’ve temporarily limited the number of items available for Delivery/Pick Up on our website/mobile app.
This will help us to:
- Ensure your order is as complete as possible
- Decrease the time it takes for us to assemble your order
- Provide more availability of Delivery/Pick Up times
- Get your order to you as fast as possible
We’ve also instituted item limits for online orders (maximum quantity of 10 per item). We also ask you to respect in-store item quantity restrictions so all our customers have a chance to purchase the items they need.
While our supply chains have experienced no disruptions, many manufacturers have experienced increased sales and their item inventory is extremely low. In addition, some manufacturers have eliminated production of certain items to focus production on high-demand items. Please be assured that as products become available we’ll be bringing them into stores as soon as we can.
Also, certain products such as alcoholic beverages, tobacco, and other age-restricted items are not available for delivery or pick up at this time. When you place an online order, we’ll attempt to fulfill it completely with your selected products or acceptable substitutions. Out of stock items may occur based on product availability, and you will not be charged for any missing items.
I can’t seem to make edits to the order I’ve placed. Why is that?
Due to high demand, orders are final at checkout. Once placed orders can no longer be edited, only cancelled.
What steps are you taking in your grocery stores to keep customers safe?
The health and well-being of both our customers and employees is our #1 priority. And maintaining your trust is a responsibility we take very seriously. To that end we’ve instituted a number of steps to ensure your health and safety as directed by our CEO, Vivek Sankaran. To learn more about the details please visit: https://www.tomthumb.com/steps-we-are-taking-at-your-grocery-store.html
And for more details on what steps Albertsons Companies are taking in all stores across the country to help you get through Covid-19 please visit: https://www.albertsonscompanies.com/helping-you-through-covid-19.html
What steps are you taking to ensure contact free Delivery/Pick Up?
We’ve created “Contact Free” procedures for our team, and we’ve changed our signature processes so that our delivery drivers can sign for you during delivery/pick up if needed. Our drivers can also bring delivery orders into your home, if needed, but will ask you to keep a distance of six feet when doing so. Our third-party delivery drivers have been instructed by their companies not to carry groceries inside your home.
Have your store hours changed? Do you have special shopping times for the at-risk community?
Yes, many of our stores have adjusted their hours to give our teams the time they need for extra cleaning and to restock shelves. You can find your local store hours by clicking on “Your Store” at the top of the homepage. And yes, many stores have now set up shopping hours on certain days for members of the at-risk community. Those hours can also be found near the bottom of “Your Store” page, under “Events.”
To find a store near you please visit: https://local.tomthumb.com/search.html
If you have any other questions, need general store information, or would like to contact us please visit: https://www.tomthumb.com/contact-us.html