just for U® FAQs

Why do I have to register for just for U®?

Registering only takes a few minutes! Once you register, you will be able to add digital coupons and personalized offers directly to your account. To redeem your offers, you simply enter your registered phone number at checkout and the savings will be applied automatically.

What if I don't have an email address?

A valid email address is required for participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

Why do I get the message "You already have an account" when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can try the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot your password" link to have it reset. If you are still experiencing problems, contact Customer Support at 1-877-258-2799.

How do I update my account information?

To update your information, please go to the My Account section on the website or the mobile app, or contact Customer Support at 1-877-258-2799.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are applicable to a single transaction. Some offers are subject to quantity limits or inventory on hand, so please check offer details.

For offers that have a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the offer description, but commonly excluded items are: Beer, Wine, Spirits, Tobacco Products, Fuel, All Fluid Items in the Refrigerated Dairy Section (including Fluid Dairy and Dairy Substitutes), Prescription Items and Co-payments, Bus/Commuter Passes, Fishing/Hunting Licenses and Tags, Postage Stamps, Money Orders, Money Transfers, Ski Tickets, Amusement Park Tickets, Event Tickets, Lottery Tickets, Phone Cards, Gift Cards, and Gift Certificates; also excluded are: Bottle Deposits, Redemption Values, Sales Tax and Bag Fees, if any.

How often are offers updated?

Offers are updated every week. Visit our website or mobile app every time before you shop to get the most savings from just for U. If you subscribe to email notifications, you will be notified when new offers are available.

Is just for U really different for me compared to other customers?

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy!

Can I use offers added to my account in any store?

Once you add an offer to your account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items are available in all stores.

Once I have added offers to my account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your account prior to purchasing the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

What if an item goes on sale for a price lower than my personal price?

Our systems will honor the lowest price for that item at the time of your purchase.

How can I tell if an offer has been added to my account?

The offer will show as "Added" and will be grayed out in your just for U offer gallery. The offer will also show up in My List as a reminder.

How do I know I got my just for U price?

It will be on your receipt. The discount will be combined with any other promotional discounts, offers and savings (if applicable) and can be found next to each item AND in the just for U savings summary at the bottom of the receipt.

What if I add an offer, but I don't get that price at the register?

There are a few reasons why this might happen. You might have purchased the wrong brand, kind or size of a product (like buying a 12-pack of soda instead of a 6-pack). Sometimes there are minimum quantity requirements that will be noted on the description of the offer. If you do not purchase the required minimum quantity, the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call Customer Support at 1-877-258-2799; they can look into your transaction to determine the problem and propose a solution.

Why don't I automatically get these offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all of our weekly specials. But only you can determine if our systems got it right. That's why we ask that you select offers by adding them to your account. As you add and redeem offers, our systems will improve their ability to sort through and personalize your offers. This will help us make the program even more valuable to you over time!

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your account, it will show up in My List. Even if you remove the offer from My List, it will still be active in your account and ready to be redeemed at checkout.

Do I have to add Weekly Ad offers to my just for U account?

The pricing for offers in the Weekly Ad automatically applies to all account holders when they enter their phone number at checkout. You don't have to add them to your account; however, you can add them to My List to help you plan your shopping trip.

I shop online. Do just for U offers apply online?

Yes, your current just for U offers will apply when you shop online, provided that the account you used to register for Grocery Delivery is linked to your just for U account. The savings will be reflected on your final receipt at the time of delivery. If you do not see your just for U savings reflected on your final receipt, or if you have any questions on this process, please contact the Grocery Delivery Customer Support at 1-877-505-4040.

Can I combine manufacturer and store coupons with Personalized Deals?

Yes, you can combine manufacturer or store coupons with your Personalized Deals, subject to terms and conditions of each coupon. Please refer to our coupon policy for more details.

I added an offer from the P&G eSaver site to my account and I also added it to my account through just for U. Can I use both offers?

At this time, an offer will occasionally appear on both the P&G eSaver site and just for U. While the offer can be added to your account from both sites, it is actually the same offer and cannot be combined.

We use two accounts in my house. How does this program work for us?

Multiple accounts can be linked together to create a household. When the accounts are linked, they will receive the same offers, subject to the terms and conditions of the applicable offers. If you want to link or unlink your accounts, please contact Customer Support at 1-877-258-2799.

Can I access just for U from my smart phone?

Yes, you can access just for U through our app for iPhone and Android devices. You can add coupons and deals on the go, add your own items to a shopping list, and more. Our app is FREE and available for downloading at the App Store and Google Play store. The app is the best way to access just for U on a smart phone, but you can also use your phone’s browser to view our website if you do not wish to download the app.

I still need help. How do I contact the customer service?

To contact us, use the online form on our website or call Customer Support at 1-877-258-2799.