In Help/FAQ

General FAQs

How do I obtain a new Rewards Card
All Rewards Cards are available at your local store. If you need a replacement card, please check "replacement" on the Rewards Card application, and we will link your old Rewards Card to your new one.
Do you sell information obtained from my Rewards Card
No. Tom Thumb is committed to protecting our customer's privacy. Please Click Here to view our privacy policy.
How can I update my Rewards Card information
To update your Reward Card information, please Click Here. Your Reward Card information can also be updated by calling us toll free at the following: In the U.S.: 1-877-723-3929
I would like to be able to use my phone number to get savings at the store instead of swiping my Rewards Card
Please Click Here to update your Reward Card Information.
How can I request a donation from Tom Thumb
All requests for donations/grants for all divisions are to go through www.safewayfoundation.org. Click on the “Contact Us” link and locate your division.

Please be advised that company policy states store managers are not allowed to make the decisions on who is soliciting or doing fundraisers in front of the store. This is due to the sensitive nature of the activity. All requests for Donations/Solicitations are handled by Public Affairs.
Can I apply for employment with Tom Thumb online
To learn about employment opportunities at one of our stores, feel free to apply in person. For all other employment opportunities including Pharmacy, Information Technology, Merchandising, Distribution, Human Resources, Marketing etc. please visit the Employment section of our website.
Can I order gift cards online?
Yes! You may order Gift Cards online and they will be mailed directly to your destination. Online gift card orders will not be inlcuded with your home grocery delivery order. To purchase Gift Cards online select the Gift Cards option in the quick links section of the footer.
Is there a limit on the denomination or number of a gift cards I can buy?
Yes if you are paying with a credit or debit card. If paying with a credit card, customers are limited to (4) gifts cards or $200 per day. If paying with a debit card, customers are limited to (20) gift cards or $2000 per day unless authorized by a Store Director.
I purchased a gift card that does not have the balance on it
If you purchased the gift card in a store, contact Safeway's Customer Service department at 1-877-723-3929 for assistance. Simply provide the activation and sales receipts information along with the inactive gift card # or packaging.
How do I obtain a copy of Safeway's annual report
Please visit Investor Relations to obtain a copy of our annual report.
What products are considered exclusionary items for Tom Thumb promotions
Alcohol, tobacco, stamps, event tickets, lottery tickets, gift cards, money orders, sales tax and prescriptions not paid for by the customer. Please Note: This is a partial list with the most common excluded items. Also, state and local laws or agreements sometimes determine what items are excluded. For a complete list of the items that apply to your area, please call us toll free at the following: In the U.S.: 1-877-723-3929
I have a product I am interested in selling or presenting to Tom Thumb
What are the proper steps for doing that? We are always looking for new and innovative products that can better help and serve our customers. Please visit the Suppliers section of our website for more information.
Can I view sale ads online
Yes you can. To view sale items, please visit the Weekly Specials link on the Tom Thumb.com homepage. Simply enter your Zip code, and select "View Weekly Specials" for the store nearest to you.
Still Need Help? Contact Customer Service
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